Refund Policy

Refund Process:

1.     Please connect with our customer care via email .

2.     The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange

3.     Ensure to collect the return address from BSL customer care.

4.     Pack the product properly and label the product with the order number, return address and your address.

5.     Follow the instructions of customer care carefully for packaging and returning the product using courier services.

6.     Ensure that the awb / tracking number is shared with BSL customer care.

7.     The order shall be considered for refund only if the seller receives the product in undamaged condition [there should be no scratches, no dents etc.]

Caution: Please ensure to pack the product properly before handing it over to courier.

Exclusion:

A refund can be refused if the following conditions are met.

1.     The product is completely broken and unusable or with scratches or incomplete as per the seller claims from the customer.

2.     The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.

3.     The order returned does not accompany all the accessories (including freebies) which were serviced along with the order.

Please Note:

·         On cancellation of an order, you are entitled to receive refund based on pay mode table mentioned in refund timelines plus the shipping charges.

·         Shopping BSL is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.

Refund Timelines:                  

Pay mode                        Refund from the date of cancellation of order

Credit Card/ Debit Card       5-10 Working Day

Net Banking                      8-10 Working Days

COD -Cash On Delivery      8-10 Working Days*

You can check the status of your refund in Your Account on the order's summary page.

·         We will process the refund after receipt of the product by BSL. Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement.

·         If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance.